Guest Policy

We recommend booking appointments well in advance to receive your preferred date and time for your services. Please arrive at least 15 minutes prior to your appointment so you can have time to relax before your service. We require a credit card and phone number at the time of booking in order to reserve your appointment.

Series & Product Purchase
All series, packages, and product purchases are final sale, non-transferrable and cannot be used towards other services or products.

Late Arrivals
If you are late, we can offer you the time remaining on your treatment, or reschedule you for another day with a 100% charge for the missed appointment.

Cancellation Policy
We require at least 24 hours notice to cancel Spa appointments. There is a 50% charge for cancellations made less than 24 hours in advace and a 100% charge for no-shows.

If you are pleased with the Spa services you have received, it is customary to give a gratuity to your therapists. Cash gratuities only please.

Age Requirement
Guests must be at least 18 years of age ( or 16 and younger if accompanied by an adult, please no children under 6 years old).

Gift Cards
Our gift certificates are elegantly presented and make the perfect gift for all occasions. They may be purchased for any of our Spa packages, individual services, or for a specific dollar amount. Our Guest Service Representatives will be happy to help you select the perfect gift for family, friends, clients, and co-workers, or just for that special person.